FAQs

Below are a selection of frequently asked questions from our customers.

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Frequently Asked Questions

If you have any additional questions that can’t be answered below, please don’t hesitate to get in touch with us.

Delivery

We use DPD as our courier as we have found them to be best in terms of getting our time sensitive product to your door.

All of our products are despatched in temperature controlled packaging with additional chill packs to ensure that our product reaches you in the best possible condition. Please note with frozen orders that whilst we take the above precautions to ensure your order reaches you in a fully frozen state, this cannot be guaranteed.

A one day service costs £10.00, a two day service is £15.00. This charge is automatically applied when you place your order.

If you spend over £80 on your order (per person that you are ordering for) you can get your one day delivery free of charge.

Mainland UK: One day service. 
Northern Ireland, Scottish Highlands, Northern Scotland, Scilly Isles, Channel Islands, Isle of Man, Isle of White: Two day service.

No, we don’t at this time. Our courier cannot guarantee that our products would be delivered on time and due to the perishable nature of our products, this is not a feasible option.

Add items to your basket and checkout as usual. You will be taken to the checkout page where you can fill out your details and provide your delivery address, Once complete you can continue with payment of your order to complete.

We’ve created a handy step by step guide on how to do this.

Add items to your basket and checkout as usual. You will be taken to the checkout page where you will see a message displayed if you are able to use multiple shipping options on what’s in your cart. From there you can set addresses for delivery and decide which items you would like to go to which recipient.

We’ve created a handy step by step guide on how to do this.

My Account

You cannot use your previous login details, however you can register today with your current email address.

You can place an order as a guest and do not have to create an account if you don’t want to. When you enter your billing details on the checkout page, you will have the option to create an account. Just leave this box unchecked if you would prefer to checkout as a guest / don’t want to create an account.

You will need an email address, your billing address and card details.

Yes, we can save addresses so that you don’t have to add them each time you check out. Alternatively, you can just add them in manually each time if you would prefer.

Yes, all of our systems are secure and monitored, and we would urge you to use a safe and secure password when creating an account.

Yes. Just click the ‘Lost your password?’ link on the account login page and you will be able to set up a new one.

Simply click on the ‘unsubscribe’ link at the bottom of the email. If you would like to be removed from our mailing list for our catalogue, please contact us on 01557 330361 or mailorder@baronycountryfoods.co.uk

Payment

We accept credit and debit cards, payment via PayPal, or you can sent a cheque.

Yes. You can also request a paper or electronic copy of our order forms.

Call: 01557 330361
Email: mailorder@baronycountryfoods.co.uk

Please direct any enquiries to mailorder@baronycountryfoods.co.uk or call us directly at 01557 330361. Alternatively, you can get in touch via our contact page.

Lochengower has been amalgamated into our parent company, Barony Country Foods. This ensures continuity of products and services, longevity of our business and a much wider breadth of products for you to enjoy. Simply put, you can now buy everything from caviar to wild boar burgers from us, alongside the smoked products that you would expect.

Yes. Barony Country Foods have produced smoked products for themselves and Lochengower smokehouse for many years, so you can be assured that you will get the same great tasting product.

Read more about the difference between hot and cold smoked salmon on our blog.

125g = 5 slices
250g = 9 slices
1kg = 38 slices

We try to source our products locally whenever possible. However, due to our large product range which is diverse in nature, sometimes we do need to source from reputable suppliers elsewhere.

Fresh Fish: Four days from date of despatch
Shellfish: Four days from date of despatch
Smoked products: 14 days from date of despatch
Venison: 7 days from date of despatch
Beef: 7 days from date of dispatch 
Frozen products vary, but the best before date is on the outer packaging

Yes we do. You can find out more about our shop here. We are open from 9am until 3pm from Tuesday to Saturday, and there is ample parking with disabled parking right beside our door. For local customers, we also offer a click and collect option from Lochmaben (9am until 3pm from Tuesday to Saturday).

Unit 4, Laverockhall Lockerbie, Glebe Terrace, Lochmaben, Lockerbie DG11 1RE.

Yes, you can find the link to our blog at the top of the page above the main menu, or click through directly here.

Yes, please contact us to request a paper or electronic copy of our order forms.

Call: 01557 330361
Email: mailorder@baronycountryfoods.co.uk

No. You will have to either checkout as a guest or set up a new account.

Lochengower

Lochengower has been amalgamated into our parent company, Barony Country Foods. This ensures continuity of products and services, longevity of our business and a much wider breadth of products for you to enjoy. Simply put, you can now buy everything from caviar to wild boar burgers from us, alongside the smoked products that you would expect.

Yes. Barony Country Foods have produced smoked products for themselves and Lochengower smokehouse for many years, so you can be assured that you will get the same great tasting product.

Product Queries

Read more about the difference between hot and cold smoked salmon on our blog.

125g = 4 slices
250g = 8 slices
1kg = 28 slices

We try to source our products locally whenever possible. However, due to our large product range which is diverse in nature, sometimes we do need to source from reputable suppliers elsewhere.

Fresh Fish: Four days from date of despatch
Shellfish: Four days from date of despatch
Smoked products: 14 days from date of despatch
Venison: 7 days from date of despatch
Beef: 7 days from date of dispatch 
Frozen products vary, but the best before date is on the outer packaging

Other

Yes we do. You can find out more about our shop here. We are open from 9am until 3pm from Tuesday to Saturday, and there is ample parking with disabled parking right beside our door. For local customers, we also offer a click and collect option from Lochmaben (9am until 3pm from Tuesday to Saturday).

Unit 4, Laverockhall Lockerbie, Glebe Terrace, Lochmaben, Lockerbie DG11 1RE.

Yes, you can find the link to our blog at the top of the page above the main menu, or click through directly here.

Yes, please contact us to request a paper or electronic copy of our order forms.

Call: 01557 330361
Email: mailorder@baronycountryfoods.co.uk

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